At HOTELLERIE SOFIA Ltd.
In force from 17.08.2021
I. Introduction
HOTELLERIE SOFIA Ltd. ("Parko - Park & Go") respects the privacy of its customers and guarantees the maximum protection of their personal data. This Privacy and Data Protection Policy (hereinafter referred to as the "Privacy Policy") has been prepared and is based on the current Bulgarian and European legislation in the field of personal data protection. This Privacy Policy regulates the processing of personal data of individuals or representatives of legal entities of our customers or potential ones, as well as users of our website: www.parko.bg ("Site"), in connection with the services provided by " Parko - Park & Go, including provided through and accessible on the Site.This Privacy Policy, together with the General Terms of Use of the Website, the Cookie Use Policy and any other documents mentioned on the Site, sets out the rules, which Parko - Park & Go will comply with when processing personal data that we collect from you or about you, or that you provide to us. of personal data ("LPPD") or other relevant legislation If you have any questions or comments regarding this Privacy Policy, please contact us at: info@parko.bg. Please read this Policy carefully before using the Site or providing your Personal Data, whether electronically on the Site or on paper, as by providing your Personal Data you agree to its terms. If you do not wish us to process your personal data in the manner described in this Privacy Policy, please do not provide it to us. The provision of personal data by you is voluntary, in view of the use of certain services provided by us and the use of the Site and / or access to it, as well as in view of online reservations on the Site. Please note that in some cases we will not be able to provide you with the service you have requested if you do not provide us with the necessary information. Please also note that in certain cases your consent to the processing of personal data may not be required if "Parko - Park & Go" has another legal basis, e.g. fulfillment of normatively established obligations.
II. Who processes and is responsible for your personal data?
HOTELLERIE SOFIA Ltd. ("Parko - Park & Go", "we") is a company registered in the Commercial Register at the Registry Agency with UIC 148052157, which collects, processes and stores your personal data under the terms of this Privacy Policy.
You can contact us at any of the following coordinates:
Address of management: Republic of Bulgaria, Sofia 1540, 132 Mimi Balkanska Str
e-mail: info@parko.bg
III. Categories of personal data processed by Parko - Park & Go.
1. Parko - Park & Go may process publicly available personal data and / or personal data provided by you. The main types of personal data that are processed are:
(I) Personal identification information (including name, email address, language of communication, etc.);
(II) Contact details (including postal and e-mail addresses, your telephone number or contact person specified by you, etc.);
(III) Financial information (bank account and others);
(IV) Information about a representative (legal representative or proxy of such) of our client-legal entity;
(V) Profile data on the Site (including name, postal and e-mail address, telephone number, date of birth, etc.);
(VI) Data on concluding sales contracts, wholesale sales, deferred payment, etc. with natural or legal persons (such as names, PINs, etc.).
2. Parko - Park & Go may process data prepared and generated by Parko - Park & Go in the process of providing the services:
(I) details of the final electronic communications device used, the type of device, the operating system used, the IP address, the location;
(II) details of your preferred services
(III) Data from the communication between us and you, habits, preferences, your satisfaction with our services (activity in using the services, complaints, requests, etc.);
(IV) Information about visits to the Site and the use of the Site, including operations and history of use of the Site;
(V) Data obtained in the performance of obligations arising from regulations (ie data arising from inquiries, regulations, investigative bodies, notary, tax authorities, court, bailiff);
(VI) Video recording when visiting the parking lot or the central office; voice recording - calls made to the Parko - Park & Go contact center;
(VII) Video or photography made in accordance with the pre-announced conditions for participation in games and / or other promotional campaigns organized by Parko - Park & Go.
3. In order to ensure the proper performance of the services and the obligations arising from customer contracts, Parko - Park & Go has the right to process any information available in public registers (including public database and data published on the Internet) as well as and information received from third parties regarding the implementation of legal provisions regarding customers.
4. Parko - Park & Go has the right and obligation to verify the accuracy of personal data recorded in the database, for which purpose it requires you to verify the data and, if necessary, to correct them or confirm the accuracy of your data.
5. The different types of personal data may be processed alone or in combination with each other.
IV. Objectives and legal grounds for personal data processing
1. Processing of personal data that is necessary for the conclusion or execution of contracts with us or in connection with the preparation for the conclusion of contracts with us.
Parko - Park & Go processes your data for the following purposes:
(I) Identification of a client when: concluding a new or amending an existing contract with us; explanations for the used services; execution of a concluded contract.
(II) Preparation of proposals for concluding contracts, sending pre-contractual information and draft contract; management of pre-sales activities;
(III) Data received by you in the performance of obligations arising from contracts concluded with you or a company represented by you, the exercise of rights and ensuring the performance of contracts by our customers;
(IV) Administration and response to customer complaints / inquiries / complaints / complaints;
(V) Technical assistance for creating account (s) or recovering a forgotten password for access to our Site, for electronic servicing of electronic invoices.
(VI) Identification and validation of the statutory age for online reservations;
(VII) Payment of debts, rescheduling of amounts due; management of receivables collections;
(VIII) Management and administration of online booking activities; payment management.
(IX) Updating important information in connection with changes in our policy and other administrative information;
2. In fulfillment of its legal obligations, Parko - Park & Go processes your data for the following purposes:
(I) Issuance of invoices;
(II) For carrying out tax - insurance control by the respective competent authorities;
(III) Fulfillment of obligations in connection with the distance selling, the sale outside the commercial site, provided for in the Consumer Protection Act;
(IV) Provision of information to the Commission for Personal Data Protection in connection with obligations provided for in the legislation on personal data protection - Personal Data Protection Act, Regulation (EU) 2016/679 of 27 April 2016, etc. ;
(V) Obligations provided for in the Accounting Act and the Tax and Social Security Procedure Code and other related regulations in connection with the maintenance of proper and lawful accounting.
3. Parko - Park & Go processes the relevant data provided with the explicit written consent of the client for their processing for the following purposes:
(I) Creating and managing a personal profile on the Site; technical assistance for creating account (s) and recovering a forgotten password to access our Site;
(II) Direct marketing of products and services;
(III) Participation and management of surveys, gift games, promotional campaigns;
4. The processing is necessary for the purposes of the legitimate interests of Parko - Park & Go.
(I) In order to protect and ensure the protection of the property, interests and security of Parko - Park & Go, its visitors and employees, Parko - Park & Go uses video surveillance equipment.
(II) Evaluate and establish customer satisfaction, as well as the effectiveness of the advertising we offer to you and others, and meet your expectations by presenting adequate advertising;
(III) Analysis of data on the history of purchases, preferences and customer behavior;
(IV) Guaranteeing the quality of customer service (video recording)
V. Categories of third parties that access and process your personal data
(I) Security companies licensed to carry out private security activities, processing videos from Parko - Park & Go sites / offices and / or maintaining other registers in the process of providing access to the same sites;
(II) Persons who, on behalf of Parko - Park & Go, maintain equipment and software used to process your personal data;
(III) Debt collection service providers, notary, lawyer, court
contractor or other third party, if the client has violated the obligation arising from a contract with us;
(IV) Banks servicing payments made to and from you;
(V) Persons to whom Parko - Park & Go has provided the performance of part of the activities or obligations related to a specific service that we owe to you; persons processing personal data, koit
3. In order to ensure the proper performance of the services and the obligations arising from customer contracts, Parko - Park & Go has the right to process any information available in public registers (including public database and data published on the Internet) as well as and information received from third parties regarding the implementation of legal provisions regarding customers.
4. Parko - Park & Go has the right and obligation to verify the accuracy of personal data recorded in the database, for which purpose it requires you to verify the data and, if necessary, to correct them or confirm the accuracy of your data.
5. The different types of personal data may be processed alone or in combination with each other.
IV. Objectives and legal grounds for personal data processing
1. Processing of personal data that is necessary for the conclusion or execution of contracts with us or in connection with the preparation for the conclusion of contracts with us.
Parko - Park & Go processes your data for the following purposes:
(I) Identification of a client when: concluding a new or amending an existing contract with us; explanations for the used services; execution of a concluded contract.
(II) Preparation of proposals for concluding contracts, sending pre-contractual information and draft contract; management of pre-sales activities;
(III) Data received by you in the performance of obligations arising from contracts concluded with you or a company represented by you, the exercise of rights and ensuring the performance of contracts by our customers;
(IV) Administration and response to customer complaints / inquiries / complaints / complaints;
(V) Technical assistance for creating account (s) or recovering a forgotten password for access to our Site, for electronic servicing of electronic invoices.
(VI) Identification and validation of the statutory age for online reservations;
(VII) Payment of debts, rescheduling of amounts due; management of receivables collections;
(VIII) Management and administration of online booking activities; payment management.
(IX) Updating important information in connection with changes in our policy and other administrative information;
2. In fulfillment of its legal obligations, Parko - Park & Go processes your data for the following purposes:
(I) Issuance of invoices;
(II) For carrying out tax - insurance control by the respective competent authorities;
(III) Fulfillment of obligations in connection with the distance selling, the sale outside the commercial site, provided for in the Consumer Protection Act;
(IV) Provision of information to the Commission for Personal Data Protection in connection with obligations provided for in the legislation on personal data protection - Personal Data Protection Act, Regulation (EU) 2016/679 of 27 April 2016, etc. ;
(V) Obligations provided for in the Accounting Act and the Tax and Social Security Procedure Code and other related regulations in connection with the maintenance of proper and lawful accounting.
3. Parko - Park & Go processes the relevant data provided with the explicit written consent of the client for their processing for the following purposes:
(I) Creating and managing a personal profile on the Site; technical assistance for creating account (s) and recovering a forgotten password to access our Site;
(II) Direct marketing of products and services;
(III) Participation and management of surveys, gift games, promotional campaigns;
4. The processing is necessary for the purposes of the legitimate interests of Parko - Park & Go.
(I) In order to protect and ensure the protection of the property, interests and security of Parko - Park & Go, its visitors and employees, Parko - Park & Go uses video surveillance equipment.
(II) Evaluate and establish customer satisfaction, as well as the effectiveness of the advertising we offer to you and others, and meet your expectations by presenting adequate advertising;
(III) Analysis of data on the history of purchases, preferences and customer behavior;
(IV) Guaranteeing the quality of customer service (video recording)
V. Categories of third parties that access and process your personal data
(I) Security companies licensed to carry out private security activities, processing videos from Parko - Park & Go sites / offices and / or maintaining other registers in the process of providing access to the same sites;
(II) Persons who, on behalf of Parko - Park & Go, maintain equipment and software used to process your personal data;
(III) Debt collection service providers, notary, lawyer, court
contractor or other third party, if the client has violated the obligation arising from a contract with us;
(IV) Banks servicing payments made to and from you;
(V) Persons to whom Parko - Park & Go has provided the performance of part of the activities or obligations related to a specific service that we owe to you; persons processing personal data, koit
(VI) Persons performing consulting services in various fields - lawyers, accountants, marketing agencies, etc .;
(VII) Bodies, institutions and persons to whom we are obliged to provide personal data under the current legislation;
VI. How long is your personal data stored?
The duration of storage of your personal data depends on the purposes of processing for which they were collected:
1. The personal data processed for the purpose of concluding / amending and executing contracts between Parko - Park & Go and you or a company represented by you - for the term of the contract and until the final settlement of all financial relations between the parties. Parko - Park & Go may store some of your personal data for a longer period until the expiration of the relevant statute of limitations in order to protect against any customer claims in connection with the performance / termination of contracts with us, as well as for a longer term in case of a legal dispute that has already arisen until its final settlement by a court / arbitration decision that has entered into force;
2. Personal data processed for the purpose of issuing accounting / financial documents for tax and social security control, as well as not only - invoices, debit, credit notices, service contracts shall be stored for at least 11 years after the expiry of the limitation period for repayment of the public receivable, unless the applicable legislation provides for a longer period.
3. Personal data processed for the purpose of direct marketing - until the explicit withdrawal of the given consent for direct marketing or receipt of an objection for processing of personal data for direct marketing.
4. Data from video recordings from security cameras - up to 60 days from the creation of the recording. Phone calls are stored for up to 360 days of the call.
VII. Your Rights in connection with the processing of your Personal Data
1. General rights
In connection with the processing of personal data, you have the following rights, which you can exercise at any time while storing or processing your personal data by sending an application to the address of Parko - Park & Go, mentioned above, or electronically to email: info@parko.bg
You have the right to request from Parko - Park & Go:
Copy of your personal data and access to them at any time;
to correct without undue delay your inaccurate personal data, as well as data that are no longer up to date;
your personal data in a form convenient for transfer to another controller of personal data, or to ask us to do so without being hindered by us (right of portability);
your personal data to be deleted without undue delay in the presence of any of the legal grounds for this;
restrict the processing of your personal data, in which case your data will only be stored but not processed. Our refusal to restrict will be explicitly only in writing, and we are obliged to motivate it with the lawful reason;
You also have the right to:
to withdraw your consent for the processing of your personal data at any time with a separate request addressed to Parko - Park & Go, for processing based on a given consent;
object to the processing of your personal data;
object to automated processing, including profiling;
not be subject to a solution based solely on automated processing involving profiling;
2. You have the right to appeal to the supervisory authority
You have the right to file a complaint directly to the supervisory body, the competent body being the Commission for Personal Data Protection, address: Sofia 1592, Blvd. "Prof. Tsvetan Lazarov ”№ 2 (www.cpdp.bg). In case you wish to file a complaint regarding the processing of your personal data by Parko - Park & Go, you can do so on the contact details of the Administrator or directly on the Data Protection Officer (on the above contact details). ).
3. Automated processing and profiling
When you visit our Site, we use automated processing to tailor products and services to your needs in the best possible way.
4. Objection to use for direct marketing
You have the right to object to the future processing of your personal data for the purposes of direct marketing and advertising, as well as to their disclosure to third parties and their use on their behalf for the purposes of direct marketing and advertising, by withdrawing your consent. anytime. To do this, you can send an e-mail with the corresponding request to stop using your data for
the purposes of direct marketing at: info@parko.bg
5. Can you refuse to provide personal data to Parko - Park & Go and what are the consequences?
In order to enter into a contract with you and / or to provide you with the requested services in accordance with our legal and subsequent contractual obligations, Parko - Park & Go needs certain data to identify the party to the contract, its proxy, contact details , data on payment of debts. In order to make a purchase / reservation on our Site and to deliver the services ordered by you, you do not need to have an account created on the Site.
In case you want to have access to the history of the services provided to us by us, during the account creation process, Parko - Park & Go needs certain data to identify you, contact details, payment details . Failure to provide such data impedes the ability to purchase and deliver services from you.
VIII. How we protect your data
Parko - Park & Go applies organizational, physical, information technology and other necessary measures to ensure the security and protection of your personal data and the monitoring of personal data processing.
Among other things, such security measures include the following activities:
- Parko - Park & Go has established the requirements for processing, registration and storage of personal data with internal procedures, compliance with which is constantly monitored;
- the access of Parko - Park & Go employees to personal data and the permission for personal data processing in the Parko - Park & Go database is limited, depending on their obligations;
- Parko - Park & Go has established confidentiality obligations for its employees;
- access to Parko - Park & Go office equipment and computers of each employee is limited.
- we apply all necessary organizational and technical measures provided for in the Personal Data Protection Act, as well as the best practices of international standards
- In order to ensure maximum security in the processing, transmission and storage of your data, we may use additional protection mechanisms such as encryption, pseudonymization, etc.
The security measures we apply are subject to constant improvement and adaptation to the latest technologies.
IX. Link to other sites
Sometimes the Site may contain links (hyperlinks) to other sites. We do not operate the linked sites and do not endorse the content, services and products of these sites. We advise you to use the linked sites carefully and with due attention to their content and terms of use. Parko - Park & Go is not responsible for the privacy policies or the content of such sites and we encourage you to review their privacy policies. However, as soon as Parko - Park & Go receives information about illegal activities or illegal information on such Internet sites, Parko - Park & Go will take immediate measures to remove the electronic links to them.
X. Cookies Policy
What are the biscuits?
• Bicĸvitĸite ca faylove c infopmatsiya, ĸoito ce caxpanyava na tvapdiya dicĸ na ĸompyutapa b and, in ĸoito ce zapicva ĸaĸ ce dvizhite in daden yeb cayt, taĸa flashover ĸogato otnovo gift, request pocetite, ea b and ppedctavi oppedeleni Options, bazipani na caxpanenata infopmatsiya from the poclednoto b and poceshtenie . Cookies can be used for traffic analysis, as well as for advertising and marketing purposes.
• Cookies are used by most websites and do not interfere with operating systems. If you want to change or check what type of cookies you are accepting, you can make it in the settings of the browser you are using. You can block all or certain cookies at any time by activating the settings of the browser that allow you to do so. Ho aĸo бloĸipaтe вcичĸи биcĸвитĸi (вĸлючитeлнo
basic), you will not have access to all or any part of our site.
How do we use cookies?
• Cookies help us to use our site. This analysis helps us to develop and improve the site, as well as products and / or services, and to offer you what you need.
• Biscuits ca:
- Ceciyni bicĸvitĸi: Te ce caxpanyavat na ĸompyutapa b and camo in low vpeme na yeb ceciyata and avtomatichno ce iztpivat, ĸogato zatvopite bpayzapa ci - caxpanyavat anonimen identifiĸatsionen nomep na ceciyata, ĸoyto b and pozvolyava ea capfipate in cayta, bez ea ce nalaga ea ce logvate in vcyaĸa page and do not collect any personal data from your computer.
- Permanent cookies: The permanent cookie is saved in the format of a file on your computer and stays there when you close it. The cookie can be read by the site that created it, and then read it again.
• Cookies can also be categorized as follows:
- Heobxodimi biscuits: These biscuits have an essential meaning, so that you can effectively use the site, for example, and if you want to use it. Without these cookies, the services, which are available on our site, cannot be provided. These cookies do not contain information about Bac, which can be used for marketing or for remembering the place.
for internet access.
- Functional cookies: These cookies allow us to monitor and improve the efficiency of our site. They allow us to read the readings, to identify the sources of traffic and to see which parts of the site are the most popular.
- Mapping cookies: These cookies are set through our site by our advertising partners. They can be used by these companies to create a profile of your interests and allow ads and messages to be displayed outside the platform on other sites. They work by uniquely identifying your browser and device. If you block them, you will not receive our targeted advertising.
Personal data for children
We do not knowingly collect personal information from children under the age of 16. If we learn that we have collected personal information from a child under the age of 16, we will take steps to delete the information as soon as possible or obtain the consent of the person responsible for the child.
Amendments to the Privacy Policy
We may periodically update our Privacy Policy. In the event of a change in this policy, a notice will be published on our website, as well as the updated Privacy Policy. All changes and additions to the Privacy Policy will be applied only after the publication of its current content, available through our site.
